Refund Policy

Refund & Return Policy – Sunnah

At Sunnah, we strive to provide high-quality products that align with the Prophetic way. However, if you are not satisfied with your purchase, we offer a return and refund policy in accordance with the Sunnah of fair trade and customer satisfaction.

Returning a Product – Following the Sunnah

The Prophet Muhammad ﷺ said:
"He who accepts the return of what he has sold to a Muslim, Allah will forgive his faults." (Abu Dawood, Ibn Majah)

Following this beautiful Sunnah, we accept returns under the conditions outlined below.

Conditions for Return & Refund

  1. Timeframe for Return:

    • A return request must be made within 48 hours of receiving the order.
    • The product must be shipped back within 3 days after approval of the return request.

  2. Eligibility for Return:

    • The order must be returned as received, including all items, free gifts, and packaging.
    • If you received a free Zamzam bottle, it must be returned along with the package.
    • The product should be unused or lightly tested only.
    • If any item is missing, damaged due to customer handling, or excessively used, the return will not be accepted.

  3. Fair Usage for Returns:

    • Perfumes: A spray or two is enough to test the fragrance. Excessive usage will make the return ineligible.
    • Talbina: A spoonful is sufficient to taste. If a significant portion is consumed, the return will not be accepted.
    • Miswak: A single miswak is enough to test. If multiple miswaks are used, the return will not be accepted.

  4. Hygiene & Safety Assurance:

    • Any product that is returned, even if opened slightly, is not resold to other customers to maintain hygiene and safety standards.

  5. How to Initiate a Return:

    • Contact us through our Contact Us page with your order details.
    • Our team will verify your request and guide you through the return process.

  6. Shipping & Return Costs:

    • The customer will bear the return shipping cost unless the product was incorrect or defective upon arrival.
    • If the return is due to a mistake on our part, we will provide a free replacement or refund.

  7. Refund Process:

    • Once the returned product is received and inspected, we will process the refund.
    • Refunds will be made to the original payment method within 5-7 business days.
    • If payment was made via Cash on Delivery (COD), the refund will be issued through bank transfer or another agreed-upon method.

  8. Damaged or Incorrect Products:

    • If you receive a damaged, defective, or incorrect product, please inform us immediately with clear pictures of the product and packaging.
    • We will replace the product at no extra cost or issue a refund.

Need Help?

For any queries or to initiate a return, please visit our Contact Us page. Our team is happy to assist you in the spirit of honesty and customer care.

We appreciate your trust in Sunnah and look forward to serving you with integrity and excellence!